Shipping Policy
● Working Time: Monday - Saturday (Beijing Time)
● Order Processing Time: Packages will be shipped out within 48 working hours, If you place the order on Sunday or on Chinese holidays, your order will be dispatched on the next working day. In some cases, the delivery may take a little longer than stated due to customs clearance.
All orders from ladyhanne.com are free shipping and we will ship out the package to your home as soon as possible through express shipping.
● Shipping Method: FedEx, DHL, TNT, DPEX GES·······
● Shipping time:
3-5 Working Days to USA/Canada With FedEx / DHL Shipping;
5-7 Working Days to European Counties With FedEx / DHL/ DPEX Shipping;
5-10 Working Days to Other Countries With DHL/ TNT/ GES
● Shipping Address Reminder
- Express doesn't accept any address with P.O. Box.
- Please Ensure Your Address Is Correct, Changing the Address After Parcel Left Factory Will Cause an Extra 15$ When Delivered.
● We're not responsible for the following situations
- The shipping address is incorrect, FedEx won't able to find it.
- Nobody was able to sign for the package, FedEx left the package at the front door, and the package was stolen.
- Signed by someone else you don't know which means malicious stolen.
●We'll be responsible and full refunding for these circumstances
We put the wrong address which didn't match your given address.
●Customs Tax
|t is decided by the different country is policy and should be paid by buyer. you could leave us a message about the value you want not us to write when placing the order. Usually, we write the hair as a wig sample and lower value just to help you avoid the customs tax as possible as we can, you will get the original hair as your order shows.