ladyhanne.com specializes in all kinds of hair products, we try our best to provide high-quality and competitive price hair extensions to customers. In order to service the customers better, we accept the customers to return or exchange the products.

About Return and Exchange:

---Without any quality problem

We accept returns of products. Customers have the right to apply for a return within 30 days after the receipt of the product.

If you want to return an item, please contact us first by sending an email to service@hannehair.com. You are required to return the item within 30 days once it is received. Please keep the item in its original condition, items that have been used or damaged are not returnable anymore. (Noted: If customize the wig cap size is not returnable)

Please make sure to send back the gifts and the wig so that you can get a full refund. 

  1, Return for exchange: you are supposed to pay the shipping fee and the price difference.

  2, Return for a refund: $20 will be removed from your refund when we receive the return package (it is the shipping fee we sent the package to you). 

 
Please fill in the value of the declaration within 15 dollars, and declare the synthetic hair. 
Otherwise, the tariff will be deducted from the total amount of the order. 


Q: I made a mistake to place the wrong order/do not like my hair, can I return it?
 
Yes, you can, but you need to contact us via email first after you receive the parcel. If you placed the wrong order/you don`t like it, is a return for personal reasons. So we will remove $20 from your refund as a loss of freight and handling fee, please kindly understand that. 



Q: Can I have a return label/return info?
 
We don't have a return label, and we only have the return information. If you need to return it, please kindly contact us via email first after you receive the parcel. We will send you the return steps and return information according to the condition, then you can try to use the USPS to ship back to us.



Q: Can I get a full refund?
 
If the return is due to our problems (Such as Incorrect products, or the Quality problem of products), after confirmation, we will provide a full refund for you, but you need to contact us about the defective items via email within 2 working days. If not reported, we will not issue credit. So if you believe you have received an incorrect item, please kindly contact us within 2 working days of receiving your package.




Q: If I refuse to accept the package, can I get a full refund?
 
We do not accept the refusal to return without any reason. If you refuse to sign the parcel lead to the return, you will need to pay for the return shipping and the shipping fee we paid the first time. Any expenses incurred during the return of the parcel will also be deducted from your payment. So we suggest customers if have any problems (Such as placing the wrong order/wanting to cancel /wanting to exchange, please feel free to contact us within 24 hours via email before shipping so that we can help you solve it timely.




Q: How long can I get a refund after returning the parcel?
 
Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If you are approved, then your refund will be processed. If you paid by PayPal balance, you will get your money once we refunded. If you paid by credit card, bank card, or debit card, you will get the payment within 7-15 working days.



Q: Do I need to pay for the return shipping?
 
Please note that original shipping fees will be removed from the refund and return shipping costs are the customer's responsibility if the return is due to the buyer's problem. We do not provide return shipping labels. The return fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

Q: What method do I use to return?
 
We don't have a return label, you can try to use the USPS return for it.